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Privacy Statement

Luggage Concierge (the “Company”) acknowledges the importance of protecting the privacy of (“” or the “Web Site”) users, which includes you, your spouse and/or dependents, or the entity you are authorized to represent (collectively, “You”, “Your” or “User(s)”).

The Company does not send spam nor does it sell e-mail addresses.

The Company wishes to enable individuals and organizations to establish trusting relationships with it based on respect for personal identity and information by promoting the use of fair information practices. This privacy statement (the “Statement”) covers the site: Because the Web Site wants to demonstrate its commitment to Your privacy, the Company openly discloses its information practices and has its privacy practices reviewed for compliance.

Please contact the Company at: with any questions regarding this Statement.

About the Web Site and the Information We Collect

The Web Site is a business which provides luggage and/or equipment delivery services (the “Services”). You may place your order by phone, or by using this web site to place an online order. Such online orders will include names, addresses, email addresses, phone numbers and certain personal travel details. The Company charges a fee for its Services and You will be able to pay for such fees online using a credit card. THE COMPANY WILL NOT STORE CREDIT CARD NUMBERS ON ITS WEB SITE. THE CREDIT CARD YOU USED FOR ANY PREVIOUS PAYMENT TO LUGGAGECONCIERGE.COM WILL NOT BE “REMEMBERED” BY THE WEB SITE.

For more information on this Privacy Policy, please read below:

Information Collected or Tracked by

Information Submitted to will collect User-submitted account information such as name and e-mail addresses to identify You and to send notifications related to the use of the Services. The Company may also use Your email address to send weekly updates or news regarding the Web Site, but You may choose not to receive e-mail of this type by following the instructions contained in the e-mail or by logging-in and changing Your settings in the Account Info section of the Web Site. also will collect User-submitted profile information that includes travel origin and destination addresses and may include gender, age, occupation, location, etc. Profile information will be displayed to administrators and sales service staff who are involved with completing orders for the Services. also may collect User-submitted survey responses, which would be stored in the Company’s online database. This would make it possible for You to be recognized when You return to the Web Site at a later time, and it enables the Company to tailor its services to Your needs.

Information not Directly Submitted to by Users

The Company will use information that is not personally identifiable, such as Your server, IP address, and browser type in the general administration of the Web Site. This information is gathered for all Users to the Web Site.

Sharing of the Information this Site Gathers/Tracks

Except where You are expressly informed otherwise, the Company does not sell, rent, share, trade or give away any of Your personal information unless required by law. The Company may mine the database of survey responses for facts and trends regarding patterns of responses for certain characteristics such as travel destinations, territory/location, and other global characteristics. THE COMPANY DOES NOT AND WILL NOT MINE THE DATABASE FOR ANY INFORMATION THAT IS ATTRIBUTED TO AN INDIVIDUAL’S NAME OR PERSONAL IDENTIFICATION.


The Web Site contains links to other websites. Please be aware that is not responsible for the privacy practices of other websites. The Company encourages its Users to be aware of this fact when they leave and to read the privacy statements of each and every website that collects personally identifiable information. This Statement applies solely to information collected by

Use of Cookies

A cookie is a piece of data stored on the User’s computer tied to information about the User. The Company uses both session ID cookies and persistent cookies. For the session ID cookie, once Users close the browser, the cookie simply terminates. A persistent cookie is a small “.ext” file stored on the User’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. Cookies are used to manage sessions on the Web Site. Users must enable cookies to use the Web Site. Also, in the future, the Company anticipates that Users may optionally use a cookie to remember their password in order to automatically log in to the Web Site. The Company does not and will not use cookies to collect private information from any User which they did not intentionally submit to us.

Changes in the Company’s Privacy Policy

If the Company changes its privacy policy, the Company will post those changes on the Web Site so Users are always aware of what information the Company collects, how it uses it, and under what circumstances, if any, the Company discloses it. Please check back frequently in the event of changes. Your use of constitutes your agreement to this privacy policy.


Your account will be password-protected. The Web Site takes every precaution to protect Users' information. The Company uses industry standard measures to protect Your information that is stored within the Company’s database. The Company limits the access to Your information to those employees who need access to perform their job function such as customer service personnel. If You have any questions about the security at the Web Site, please contact the Company at the e-mail address listed above.

Third Party Advertising

All ads appearing on the Web Site are delivered to Users by the Company’s Web advertising partners. The Web advertising partners may set cookies. Doing this allows the ad network to recognize Your computer each time they send You an online advertisement. In this way, ad networks may compile information about where You, or others who are using Your computer, saw their advertisements and determine which ads are clicked on. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to You. does not have access to, or control of, the cookies that may be placed by the third-party ad servers or ad networks. This Statement covers the use of cookies by and does not cover the use of cookies by any advertisers.

Contacting the Web Site

If You have any questions about this Statement, the practices of this site, or Your dealings with this Web site, please contact the Company at the e-mail address listed above.


(914) 829-9653
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